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How to Troubleshoot Slow Internet Speed

Factors that can affect internet speed performance

There are many factors that can affect internet speed performance. It may be the device you're using, the software installed, the presence of viruses or malware in your computer, improperly configured router or other technical problems with the home network.

Regardless of the factor, one thing is for sure, poor internet speed is indeed frustrating and productivity-interrupting. But there are basic tricks you can use to troubleshoot slow internet connection.

Check the router

An improperly configured router may cause poor internet connection. Check the router's settings to ensure it's not the cause of slow connection. The settings should be the same as your Internet Service Provider's (ISP) recommendations. If you will make any changes to your router's configuration, record it carefully for future reference. Commercial wireless networks and routers should be configured with both speed and security in mind, and should probably be checked by a professional IT company.

Another trick is to reboot the router. Unplug it for a minute or two and plug it again. By doing so, you're allowing it to re-sync.

Check the signal strength

An indication that you have a weak Wi-Fi signal strength is if you can connect to the internet in a specific location, but not in another. To know if that is the problem, have a look at the network connection icon on your device. One or two bars indicate a weak signal. You may need to connect to another band if you have a dual-band router. If not, readjusting the router's antennas or relocating the router can do the trick. However, if relocating the router is not an option, you might want to consider purchasing an extender.

Inspect your computer or laptop

Viruses, malware, and spyware can interrupt your web surfing speed and your PC's performance. Since these malicious programs can be downloaded without your knowledge, make sure that you have an anti-virus and anti-spyware software. It can detect and remove these programs. Don't forget to scan your computer at least once a week using this software and keep it up-to-date.

Disconnect unused devices

If everyone is using Wi-Fi at home, it means that the internet is being shared with multiple devices which causes a lack of bandwidth. The easiest way to address this issue is to disconnect any devices that you are not currently using. If this situation can’t be avoided, upgrading your plan can be of help.

Take note that these tips can only improve your internet speed at some point. It cannot give you a permanent faster speed connection. If it happens that you have tried everything but it still isn’t working properly, you may have to use your last resort.

Call your ISP

It's time to dial up your Internet Service Provider (ISP) when everything seems unsolvable. The problem might be on your ISP's end already. Schedule a call to your ISP and tell them about your poor internet speed performance. They might be able to answer your questions and give you more recommendations.

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